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General

Adjuster

An adjuster is the person who investigates a claim and determines how much the carrier will pay. They can be an insurer employee, an independent contractor, or a public adjuster you hire yourself.

The person who investigates a claim and decides how much the carrier pays. Can be an insurer employee, an independent contractor, or a public adjuster hired by you. Example: after a hailstorm, the adjuster climbs onto your roof, photographs the impact marks, measures the affected slopes, and writes a line-item estimate. If you disagree, you can request a re-inspection or hire a public adjuster to negotiate.