The Georgia Office of the Commissioner of Insurance (OCI) handles consumer complaints at oci.ga.gov or (800) 656-2298. Under O.C.G.A. 33-6-34, carriers must acknowledge claims within 15 days and reach a decision within 30 days of receiving proof of loss. Bad faith failure to pay under O.C.G.A. 33-4-6 can entitle you to up to 50% of the loss amount plus attorney fees on top of the actual claim payment.

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